Refund policy

Cancellation, Return, and Refund Policy

Your satisfaction is our priority, and we aim to make your shopping experience as enjoyable and hassle-free as possible. Below you will find our detailed cancellation, return, and refund policies.

Cancellation Policy

Order Cancellation by Customer:
Timeframe: You can cancel your order within 2 hours of purchase.
Procedure: To cancel your order, please contact our customer service team immediately at info@kkumbrellas.com or +91 82408 79092.
Refund: If your cancellation request is within the specified timeframe, we will process a full refund to your original method of payment. If the request is made after 2 hours, we cannot guarantee the cancellation as the order may have already been processed for shipping.

Order Cancellation by Us:
Out-of-Stock: If an item you ordered is out of stock, we will notify you and cancel the order. You will receive a full refund.
Fraudulent Activity: We reserve the right to cancel any order we suspect to be fraudulent. The customer will be notified, and a full refund will be issued.

Return Policy

Eligibility for Returns:
Timeframe: Items must be returned within 30 days from the date of delivery.
Condition: Items must be unused, in their original condition, and with all original packaging and tags intact.

How to Initiate a Return:
1. Contact Us: Email our customer service at info@kkumbrellas.com with your order number and the reason for the return.
2. Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the Item: Securely pack the item and ship it back to us using a trackable shipping method.

Refund Policy

Refund Process:
Inspection: Once we receive your return, we will inspect it to ensure it meets our return policy criteria.
Approval: If your return is approved, we will process your refund within 7 business days.
Method: Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Partial Refunds:
Condition: Items not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund at our discretion.

Exchanges:
If you need to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item.

Contact Us

If you have any questions about our cancellation, return, or refund policy, please contact our customer service team at info@kkumbrellas.com or +91 82408 79092. We are here to assist you and ensure a smooth and satisfying shopping experience.

Thank you for shopping with us!